Respect for customers, understand customers, continue to provide customers beyond the expectations of products and services, customers are always partners. This is what we have always insisted and advocated the concept of service.
First, every step, the first thought is that customers in the enterprise from the seller's market into the buyer's market, the consumer's consumption concept has changed. In the face of numerous products (or services), consumers are more willing to accept good quality products (or services). The quality here is not only the inherent quality of the product, but also the quality of the product packaging, quality of service and a series of factors. So must be fully and most to meet the needs of consumers.
Standing on the standpoint of customer (or consumer) research, design and improvement services. Improve the service system, strengthen the pre-sale, sale, after-sales service, customers in the use of products in a variety of problems in a timely manner to help solve, so that customers feel great convenience. Attaches great importance to customer feedback, to deal with customer comments as an important part of customer satisfaction. Do everything possible to retain customers. Build all customer-centric mechanisms. Service process changes, etc., should be customer needs as the center, the customer feedback to establish a rapid response mechanism.
Second, the customer is always the first, the customer is the purchaser of goods, not trouble manufacturers; second, customers understand their own needs, hobbies, this is precisely the enterprise needs to collect information;
Third, customer satisfaction three elements: product satisfaction: refers to the customer satisfaction with the quality of equipment products. Service satisfaction: refers to the customer purchase of pre-sale, sale, after-sales service of a positive attitude. No matter how perfect the goods, the price is reasonable, when it is seen in the market, must rely on services. "After-sales service manufacturing permanent customers". Enterprise image satisfaction: the public public recognition of the comprehensive strength and overall impression of the enterprise.
Fourth, 5S concept "5S" refers to "Smile (SMILE), SPEED (SPEED), honest (SINCERITY), smart (SMART), research (STUDY)" five words English initials abbreviation. "5S" concept is the most representative of the service culture and innovation, not only has the characteristics of the era of human nature, but also with considerable operability. Smile: Refers to a moderate smile.