In order to better serve the needs of users, do a good job guiding the use of timely after-sales service work, our spirit of "all the pursuit of high quality, high quality, customer satisfaction for the purpose of" the spirit. To "good service, reliable product quality" principle to the user to do the following commitments:
First, the product quality commitment:
1, the product manufacturing and testing are in line with national standards.
2, the product in a professional staff to detect, to ensure that the products of the indicators to meet your requirements.
3, our products provided by the warranty period if there are quality problems, we are willing to take all the responsibility.
Second, the commitment to delivery:
We will ensure that the products provided will be delivered to the designated location according to the time required by the requisite party. If you have special requirements and need to be completed ahead of time, we can negotiate with your department to ensure the timely satisfaction of your needs.
Third, if the goods provided by the supplier out of the box, found that any problems (including appearance damage), should be used to accept the way to be resolved: the timely replacement of replacement and in exchange for new products.
Fourth, in the warranty period, if serious quality problems, free replacement, we promise to replace the same brand, with the new model equipment, and product quality implementation of the "Three Guarantees" service. In the warranty period, the provision of equipment replacement, maintenance only charge spare parts cost, do not charge artificial technology and service costs.
Fifth, after-sales service capabilities and equipment in the design life of the period, we are committed to be able to ensure that the user to replace the original authentic parts, to ensure the normal use of equipment. The bidder shall specify the maintenance fee after the warranty period, the location of the maintenance spare parts and the location of the factory maintenance station.
6, the establishment of a reasonable sales service management system and system:
1, pre-sale service. Set up a special production and sales service agencies, the company will arrange the relevant professionals responsible for the correct and timely use of the field.
2, the sale of services. In order to prevent the use of improper use of the user caused unnecessary losses in the use of the product, the company will send the relevant technical staff to the grassroots to the user technical guidance. To ensure the correct use of the product, allowing users to use security, rest assured.
3, after-sales service. My company in 2 hours to respond to maintenance services, 12 hours to reach the site maintenance, for better products to do after-sales service work, timely feedback to the user feedback, the company has a special Yibin service Tel: +86-769-82385729, a professional Personnel to answer and timely feedback records, and provide a solution to the problem. If necessary to the site guidance, the company will be within 24 hours to arrange the relevant professionals to the designated location for timely guidance.
Seven, product sales plan
1, the normal operation of the equipment acceptance, the company assigned to the professional staff responsible for the site for your organization to provide unrestricted maintenance and use of operational training, the company organized training 2 times a year. Training includes: the correct operation of the use of equipment knowledge; identify the primary failure and the necessary recovery methods; common troubleshooting methods.
2, regularly send professionals to the owner at the equipment to see the operation. Using the "consultation system" and "reward and punishment system" in a way to completely solve the problem.
Option 2: product after-sales service program
Technical Services:
1, program design: by understanding the needs of users and the existing objective conditions to provide users with the perfect solution;
2, technical guidance: the production process has a special technical staff guidance to ensure that the quality of equipment processing;
3, to provide advice: do not leak my company under the premise of technical secrets, to provide users with technical advice;
4, user training: product door after delivery, the use of training for users.