Companies in the process of market development to identify customer requirements in the product design stage reflects the customer's requirements, through the manufacturing process to ensure that the product quality to meet the design requirements, through the control of the service process to ensure that products meet customer requirements, and the use of product after-sales service In the information obtained by continuous improvement, so that products meet customer requirements.
In the customer service, customer satisfaction with the purpose, to make the following commitment to quality:
1, safety first principle: to ensure product safety and quality, to ensure that goods meet national standards, is strictly prohibited sales of fake and shoddy business
2, the principle of good faith: integrity is the basis for a sustainable development of enterprises, but also a far way to succeed. Supply and demand sides should establish the integrity of the cooperative relations, strengthen sincere communication. Put an end to shoddy, put an end to the sample and the quality of formal delivery are different.
3, the establishment of GB / T19001: 2008, GJB9001B, ISO / TS16949 "quality management system requirements" and other standards-based quality management system.
4, to strengthen the technical basis, improve the quality of management, to ensure that factory products according to national standards, industry standards and the company norms for testing, inspection before leaving the factory.
5, according to customer needs to provide excellent pre-sale, sale, after-sales service. To build a good platform for information exchange, to provide customers with the use of product performance and configuration advice to guide users to use and maintain products.
6, for the customer in the course of the use of the product quality problems in the received information within 2 hours to give a reply, for on-site service: 24 hours in place in the general area, 48 hours in remote areas in place to ensure the delivery of professional service personnel, The problem is not resolved, the service does not stop.
7, to ensure that the product "three bags" and "provisions", the product in the "three packs" during the period is indeed the company's product quality problems, strict implementation of the "three packs" commitment and contract terms of quality.